Raise the issue
The member submits a ticket describing the concern.
HSG / Tickets
Member Tickets & Request Tracking
Give members a structured way to report an issue or make a request. Keep the issue and its progress visible in a ticket record instead of relying only on calls and chat messages.
Why it matters
The society office can review pending matters with more context, and members have a place to return to when they need to follow up.
What this covers
| Area | What it handles | Why it helps |
|---|---|---|
| Member submission | Members raise tickets from their login. | Capture the request through a consistent route. |
| Issue record | Keep the reported issue in a ticket. | Reduce dependence on someone remembering a conversation. |
| Progress tracking | Follow the progress of the request. | See which matters still need attention. |
| Office follow-up | Use ticket records while reviewing member concerns. | Keep discussions tied to the actual request. |
| Member visibility | Members can return to their own requests. | Make follow-up easier to understand. |
How the work flows
A straightforward sequence.
Review and coordinate
The society office reviews the matter and coordinates the next action.
Track progress
Keep the ticket record updated as the issue progresses.
Before you decide
A few useful answers.
Does a ticket mean the issue is resolved automatically?
No. HSG organises the request and progress record; the society’s manager and service providers carry out the work.
Can we use tickets with our existing manager?
Yes. The app can support your own office and management team.
Explore alongside
Connected work.
Clearer records.
Billing & Ledgers
- Maintenance bills
- Interest and arrears
- Receipts and balances
Expense Manager
- Vendor bill uploads
- TDS and GST reports
- Vouchers and cheques
Member Portal & Payments
- Personal member login
- Bills and ledger access
- Online payments
See how it fits your society
Let’s make the next step clear.
Tell us what you need. We’ll walk you through the relevant service or app workflow.